Share the cost of the trip, not just the road.

Yes. On the ride page, tap the message button next to the driver. Ask about luggage, the pickup point or a stop on the way; the driver gets a notification and replies in the app, and the conversation stays in your Inbox. Mobile numbers are shared only once a booking is confirmed.

No — you can only hold one active booking per route (from city, to city, date) at a time. If you need to change rides, cancel your current booking first.

When a driver enables auto-accept, bookings are confirmed instantly. If it’s off, the driver reviews each request before confirming.

A woman driver can reserve a ride for women passengers. Both sides need a government ID verified by the Tezzo team: the driver to offer one, and each passenger to book one, so everyone on board knows who they are travelling with. Verify yours from Profile.

Yes — your Travel Preferences (in Profile > Account) let you set defaults for chattiness, music, pets, smoking, and luggage space, which pre-fill new rides you publish. You can still change any of them per ride.

Your passengers pay you directly, in cash or by UPI. Tezzo never collects the money, so there is no payout to wait for and no bank details to set up — what the passenger hands you is what you keep.

Tezzo does not record what you were paid, because the money never passes through the app. Your ride history is under the Rides tab; the amounts are between you and your passengers.

Tezzo never asks for card numbers, and the app does not ask for bank details or a UPI ID either, because payment happens directly between passenger and driver. Some earlier versions let you save a UPI ID or bank details in your profile; if you did, they are visible only to you, are never used to move money, and are erased with your account. To have them removed sooner, email us.

The total is your seat price (price per seat × number of seats) plus any optional add-ons you choose during booking, like extra luggage space. There is no separate Tezzo platform fee added on top.

Add-ons are extras a driver may offer when publishing a ride (e.g. extra luggage space), each with its own price and quantity limit. They’re entirely optional — only what you select is added to your total.

Late cancellations (close to the scheduled pickup time) may affect your account rating and, for drivers, future visibility in ride search results.

If you had already paid the driver, ask them for it back — Tezzo never held it and cannot return it. If you had not paid yet, there is nothing to settle. If a driver refuses to return money for a ride that did not happen, tap “Report this driver” on the ride page and our team will look into the account.

Use “Report a problem” from your Profile, or report the person from the ride: “Report this driver” on the ride page, or the report button beside a passenger on your Driver Dashboard. Tezzo can act on an account — including banning it — but cannot move money, because none of it goes through us.

Go to Profile > Verify your Govt. ID, choose your document type, and upload clear front/back photos. Review usually happens shortly after submission.

Tap the verified checkmark on their profile to open the Trust & Safety screen — it shows verification status, member-since duration, rides completed, and rating.

Phone numbers are only revealed to each other once a booking is confirmed — never before, and never to anyone outside that specific booking.

Use “Report a problem” from your Profile, or the report option on a specific driver/passenger/ride. See “Still need help?” below for a shortcut.

Pay the driver at the ride, not before it. Nobody from Tezzo will ever ask you for money, for a payment link, or for your card, bank, or UPI credentials — we do not handle payments at all, so any such request is not from us. Confirm the driver, vehicle, and route match your booking before getting in, and meet at the agreed pickup point in a public area.

Paying the driver directly is normal on Tezzo — paying a stranger BEFORE the ride is not. Settle up at pickup or after the trip, never by transferring money to hold a seat. Anyone insisting on advance payment, or sending you a payment link, should be reported with “Report this driver” on the ride page. Before you book, the app says the same.

Trust your instincts. Don’t get in if the vehicle or driver doesn’t match your booking details, meet in a public place for pickup, and use “Report this driver” on the ride page (drivers: the report button beside a passenger on the Driver Dashboard) to flag anything suspicious — our trust team reviews every report.

A badge on your profile, your rides and your booking requests. The app shows you no ads; your rides are listed first among rides on the same day, in the app and on the website; your booking requests sit at the top of the driver’s list; and you can save up to 10 vehicles.

Invite friends from Profile > Invite friends, earn Premium. A friend counts once they have joined with your code, added a mobile number, and published or booked a ride. In total, 2 friends earn 1 month of Premium, 3 friends 2 months, 5 friends 6 months and 10 friends a full year. The Tezzo team checks every reward before it is added.

You can offer optional extras (e.g. extra luggage space) when posting a ride, each with its own price. A passenger picks the ones they want and the amount is added to what they owe you — which, like the seat price, they pay you directly.

Yes — Travel Preferences (Profile > Account) saves your defaults for chattiness, pets, smoking, and luggage space, and pre-fills them whenever you publish a new ride.

No. Your phone number is never shown on your public profile — it’s only shared with a confirmed booking counterpart.

Profile > Account has separate options for Change Email and Password, plus Two-Factor Authentication.

Your personal info is erased immediately. Completed ride records are retained for legal compliance, and the account can’t be used to sign back in.